Privacy Policy
Last updated: 10 June 2025 · Effective: 10 June 2025
This policy explains how Familock Co., Ltd. ("Familock", "we", "us") collects, uses, and protects personal information in connection with our household information and planning education services. We operate in Thailand and comply with the Personal Data Protection Act B.E. 2562 (PDPA).
1. Data Controller
Familock Co., Ltd.
88 Rama IV Road, Khlong Toei, Bangkok 10110, Thailand
Email: [email protected]
Phone: +66 2 663 5827
2. What Personal Data We Collect
When you contact us, make a booking, or use our website, we may collect:
- Full name and contact details (email address, phone number)
- Postal address if required for service delivery
- Communication history (enquiry messages, follow-up notes)
- Website usage data collected via cookies and analytics tools
- Payment reference information (invoice numbers; we do not store card details)
We do not collect, copy, or retain any personal documents you bring to a Familock session. All original household documents remain in your possession at all times.
3. Legal Basis for Processing
- Contractual necessity — to provide the service you have requested or booked
- Legitimate interests — to respond to enquiries, improve our services, and maintain business records
- Consent — for optional marketing communications and non-essential cookies (you may withdraw consent at any time)
- Legal obligation — where Thai law requires us to retain certain records
4. How We Use Your Data
- To process bookings and deliver our services
- To respond to questions or follow-up requests
- To send service-related communications (booking confirmations, session reminders)
- To send optional marketing emails if you have opted in (unsubscribe link included in every email)
- To improve website usability using aggregated, anonymised analytics data
- To meet legal and regulatory obligations under Thai law
5. Data Retention
- Booking and contact records: retained for 3 years from last interaction, then securely deleted
- Invoice and financial records: retained for 7 years as required by Thai accounting law
- Website analytics data: retained in aggregated form for up to 26 months
- Marketing consent records: retained until consent is withdrawn, then deleted within 30 days
6. Data Sharing
We do not sell your personal data. We share data only in the following limited circumstances:
- Service providers — email hosting, booking systems, and analytics platforms operating under data processing agreements
- Legal requirements — where disclosure is required by Thai law, court order, or regulatory authority
- Business transfer — in the event of a merger or sale, subject to the same privacy commitments
Any third-party service provider we use is required to process data only on our instructions and to maintain appropriate security measures.
7. Data Security
- Data in transit is protected using TLS/SSL encryption
- Access to personal data systems is restricted to authorised Familock staff only
- Passwords and credentials are stored using industry-standard hashing
- Physical office security controls restrict access to any paper records
- In the event of a data breach that affects your rights, we will notify you and the Office of the Personal Data Protection Committee (PDPC) within 72 hours as required by the PDPA
8. Cookies
Our website uses cookies to function correctly and to understand how visitors use the site. Essential cookies are required for basic operation. Analytics and preference cookies are only set with your consent. For full details, please read our Cookie Policy.
9. Your Rights Under the PDPA
As a data subject under Thai law, you have the right to:
- Access a copy of the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your data (subject to legal retention requirements)
- Request restriction of processing in certain circumstances
- Object to processing based on legitimate interests
- Withdraw consent at any time (without affecting lawfulness of prior processing)
- Lodge a complaint with the Office of the PDPC (www.pdpc.or.th)
To exercise any right, contact us at [email protected]. We will respond within 30 days.
10. Third-Party Links
Our education materials and website may contain links to official Thai government websites and other external resources. Familock is not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before providing any personal information to them.
11. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data directly from children under 18. If you believe a minor has provided us with data, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of the page. Where changes are material, we will notify active clients by email. Continued use of our services after a policy update indicates acceptance of the revised terms.
13. Contact for Privacy Matters
Familock Co., Ltd.
88 Rama IV Road, Khlong Toei, Bangkok 10110, Thailand
Email: [email protected]
Phone: +66 2 663 5827
Office hours: Monday–Friday 09:00–17:30